Thank you for shopping at Cruise Cave. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.
1. Returns
1.1 Eligibility
- You may return most new, unopened items purchased from Cruise Cave within 30 days of delivery for a full refund. We do not accept returns on perishable goods, personalized items, or items that are intimate in nature unless defective.
1.2 Condition of Returned Items
- Returned items must be in their original condition, unused, and in the original packaging.
1.3 Return Process
- To initiate a return, please contact our customer service team at [cris@cruisecave.com] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
1.4 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).
2. Refunds
2.1 Processing Time
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
2.2 Exclusions
- Shipping costs are non-refundable, except in cases where we have made an error (e.g., wrong item shipped, defective item).
- Refunds cannot be issued for items that are returned incomplete, damaged, or used.
3. Exchange
- We do not currently offer exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order.
4. Contact Us
- If you have any questions about our return and refund policy, please contact us at [cris@cruisecave.com]